Effective November 10, 2026. BayWatch text alerts are operated by Neptune Ventures, LLC, Hermosa Beach, California.
What the program is
BayWatch watches the service bays and the waiting line at auto service stores we work with. When a customer's car has been waiting while a bay sits open, it sends a short text alert to the people who run that store so they can act on it. The alerts are operational notices for store owners and managers. They are not marketing, and they are never sent to customers or the general public.
Who receives texts and how they sign up
Only store owners, managers and the people they name receive alerts. Nobody is added automatically and there is no public sign-up form. To join, a person asks Neptune Ventures to be added, in person, by phone or by email, gives us the mobile number to use, and agrees to receive BayWatch alerts at that number. Before adding the number we tell them what the alerts are, about how many to expect, that message and data rates may apply, and that they can reply STOP at any time. We then add the number by hand and keep a record of who agreed and when. Agreeing to receive alerts is not a condition of buying anything.
What a text looks like
Example: "Joliet, N Larkin Ave: car waiting 6 min, bay 2 open since 2:14, 3 in line. Photos:" followed by a link to the camera pictures for that alert.
How many texts
Message frequency varies with how busy the store is. An alert goes out after a car has waited about 5 minutes with a bay open, with one follow-up if it is still waiting about 10 minutes later. There is a limit of 6 alert texts per store per day.
Cost
We do not charge for the texts. Message and data rates may apply, depending on your mobile plan.
How to stop, and how to get help
Reply STOP to any alert to stop receiving them. You can also ask us to remove your number and we will do it by hand. Reply START to turn alerts back on. For help, reply HELP or email david.perez@neptuneventures.co.
Delivery
Alerts depend on your carrier and your phone's signal, so a text can be late or fail to arrive. Mobile carriers are not liable for delayed or undelivered messages. The alerts are a helpful extra, not a substitute for watching the store.
Your information
We use your mobile number only to send these alerts. We do not sell, rent or share mobile numbers or text message consent with third parties or affiliates for marketing or promotional purposes. See the privacy policy for the details.
Changes and contact
If we change these terms we will update the date at the top of this page. Questions can be sent to david.perez@neptuneventures.co or through the contact form.